Value-Added Services That Differentiate Benefits Network From the Competition

Any licensed insurance agent or broker can obtain rate quotes on your behalf. Benefits Network offers so much more. We do so, because our goal is not to simply have satisfied customers, we expect you to be delighted with our service. Here are some of the value-added services we provide that set us apart:

“Your Benefits InfoExpress” Custom Web-Site
As a free service, Benefits Network provides all of our group customers, regardless of the number of employees, with a custom web-site called “Your Benefits InfoExpress.” The site is accessible to employees via a User Name and Password and provides valuable information about their employer’s specific employee benefits program. “Your Benefits Info Express” includes the following information updated each year:

• Benefits Summaries for each line of coverage
• Payroll contributions and premiums
• Links to carrier provider directories, drug formularies, etc.
• Important phone numbers to access service and support
• Frequently asked questions
• News and updates that can be customized for your business
• Much more

MyHRView

Benefits Network provides all of its clients with

an invaluable human resources web-site called

MyHRView.  This password protected, award winning site is a comprehensive resource and reference center containing employee benefits, HR/employment, and personal financial planning information.  MyHRView explains and analyzes complicated federal laws and confusing acronyms such as COBRA, ERISA, OSHA, ADA, FLSA, FMLA, HIPAA and others.  The site offers hundreds of downloadable forms including a complete Employee Handbook template. 

COBRA Administration

For our clients that are required under Federal Law to comply with COBRA, Benefits Network provides COBRA administration services as a free service through Infinisource, a leading COBRA authority.  Many employers believe they are in compliance with COBRA, when in fact there are important steps they have overlooked, putting them at risk for severe financial penalties.  This value-added service relieves both an administrative burden and potential loss.

HR Focus Webinars

As a Benefits Network client, you will receive monthly emails containing pre-recorded HR Focus Webinars on pertinent human resources topics.  The Webinars are conducted by industry experts and are 30 to 45 minutes in length and can be viewed at your leisure. 

Below is a list of some recent topics:

• HR Audits – Start The New Year on the Right Track
• Employment Law – Roundup and Forecast
• Federal Wage and Hour – How to Avoid Landmines of the FLSA
• Immigration,  I-9s and Hiring Practices
• COBRA – What Every Employer Needs to Know
• Managing Electronic Information and the New E-Discovery Rules
• Managing Conflict with Communication
• HIPAA – What Every Employer Should Know
• Workplace Harassment – What You Don’t Know Can Hurt You
• Conducting Effective Workplace Investigations – A Step By Step Guide
• Cutting Edge Human Resources Issues

Custom Employee Surveys

Benefits Network makes available to our clients a custom survey utility that makes it possible to quickly and easily obtain employee feedback.  This tool has been used effectively to evaluate employee benefits programs, obtain input regarding potential changes and enhancements to benefit programs, or to get opinions on any topic of interest.  Surveys are distributed via email and automatically tabulate as responses are received.

Benchmarking Reports

Benefits Network provides its clients with custom Benchmarking Reports that compare their employee benefits programs with employers nationally and regional, by employee size, and by industry type.  Information is pulled from Watson Wyatt, Hay Group, and Kaiser Family Foundation will be part of the resources available through Benefits Advisor.

Newsletters

Through a series of newsletters, Benefits Network provides our clients with valuable information designed to provide up-to-date information addressing economic, social, and regulatory issues that are transforming healthcare management and employee benefits. The HR and Benefits Update Newsletters are compilations of various subjects produced every two months. Special Edition Bulletins are periodic updates that focus on specific topics. Finally, the Wellness Series is a multi-issue collection focusing on an employer and employee wellness issues.

Compliance Checklist

Clients are presented with a detailed Compliance Checklist.  This is a meaningful tool for assuring that your business is in compliance with HR and compliance regulations.

Access to Key National Reports

When it comes to information, Benefits Network delivers for our clients by providing access to the leading industry surveys, studies and reports.

 Custom Service Plan
Benefits Network works closely with our clients to develop custom Service Plans that coincide with their unique objectives. Our motto is “Service Doesn’t Happen By Accident.” Written Service Plans include the following:

A Defined Service Team – Benefits Network takes a team approach to make sure that there is always a professional team member available to serve each client and its employees.

Scheduled Team Meetings – Proactive team meetings are scheduled according to client preferences to assure that we are meeting their needs.

Employee Communication Services – Benefits Network clients can tap into our tremendous expertise in developing communication materials to educate employees about their benefits. We can assist in developing and packaging easy to understand letters, PowerPoint presentations, and other written communications. We have helped many clients communicate with their employees about such things as coverage changes, carrier changes, introduction of or changes to employee payroll contributions, drug formulary information, and more.

Renewal Rate Negotiation Services – We take rate renewals very seriously. We stay current regarding new products and services and provide our clients with a full array of choices to make sure that you are getting the best value for your employee benefits dollar. We are skilled negotiators with a solid track record for results.

Carrier Review Sessions – As needed, we will invite carrier representatives to meet with clients to address issues and/or share new information about their services and products.

Annual Review Session – Once a year, the Benefits Network service team meets with each client to seek feedback regarding our performance and to obtain input in preparation for the development of a new Service Plan.